The Generation 3 Customer Success Program is based on over five years’ experience designing & running customer success programs across Asia Pacific. It’s proven to deliver customer success, create new growth and help form deep bonds with customers.
The founder, Paul Henderson, spent 15 years leading the Asia Pacific region of an enterprise software company. He saw the potential that could come from delivering real and measurable business success for customers. So he initiated a customer success program based on customer outcomes. He and his colleagues developed, modified and proved the model over more than five years.
He’s writing his second book: The Outcome Generation – How a New Generation of Technology Vendors Thrive through True Customer Success which will be published in mid 2018.
He published his first book in 2016: The Chief Capability Officer – Delivering the Capability to Execute.