The Three Golden Rules of Customer Success
The Three Golden Rules of Customer Success There’s much debate about whether Customer Success should have revenue targets. If you know the three golden rules, the answer [...]
The New Best of Breed
The New Best of Breed Best of Breed used to be about which product had the best features and functions. But it’s changing….. The Big Debate At [...]
Paul Henderson The Only Things That Matters is the Customer Outcome
Paul Henderson has been invited as a guest of the famous podcast "Helping Sells Radio" a podcast brought you by Service Rocket Here's what they said [...]
HOW TO FOCUS ON SUCCESS OUTCOMES
How to Focus on Success Outcomes Thank you Planhat for inviting me to your podcast, it was a great experience. I love talking with Megan Lozicki, the depth [...]
How Outcomes Lead to Better Customer Engagement
How Outcomes Lead to Better Customer Engagement Customers of outcome-focused technology vendors buy the vendor’s products and services. But not because the vendor sold to them. The sale [...]
How to Disrupt Like Apple
How to Disrupt Like Apple How do you explain Apple’s wild success with the iPhone? Is there a lesson we can all apply? Outcome [...]